After you place your order, you will receive e-mails about the status your order. Below are examples of e-mails you might receive.

Order Status Options:

Order confirmation

This e-mail confirms that we have received your order. It includes your order number and other important information concerning your purchase.

Order cancellation

You have cancelled your order. This e-mail confirms that your order has been cancelled at your request. Keep this e-mail for your records.

Unable to process your cancellation

This email is sent when we are unable to process your cancel request. Please visit Cancelling an Order in the Help Center for more information.

Unable to process your Order

This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the item is shipped. When the item is available to ship, we will send you an e-mail with your order number. Keep this e-mail for your records.

Shipment confirmation

This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.